Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At jrbgoezf.shop, we are committed to providing customers with a reliable shopping experience. If your purchase does not meet your expectations, we offer a straightforward return and refund process.

Return Conditions

Return requests must be submitted within 30 days after delivery.

To be eligible for a return:

The product must remain unused and in original condition.
Original packaging and included items must be returned.
Customers must provide valid order details.

Returns may be declined if items have been used, damaged after delivery, or are missing original components.

How to Submit a Return Request

Please contact our customer support team before sending any products back:

Email: info@jrbgoezf.shop

Please provide your order number, product details, and the reason for your return request. Our team will review the information and provide the next steps.

Return shipping fees are paid by the customer unless the return is caused by an incorrect, damaged, or defective item.

Refund Information

Once the returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be returned to the original payment method within 5-10 business days. The final processing time depends on your financial institution.

Incorrect or Damaged Orders

If your order arrives damaged, defective, or does not match your purchase, please contact us within 7 days of receiving the package.

We will review the situation and provide a suitable resolution.

Cancellation Policy

Cancellation requests are accepted within 24 hours after placing an order. Orders that have already entered fulfillment cannot usually be cancelled.